SHIPPING POLICY
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Please read this news at first.
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​Standard order processing time for "in stock" products is up to 7 biz days. If it takes longer we will contact you.
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Order processing time for "Build to order" products is negotiable. Please contact us to get lead time before placing an order.
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No obligations on delivery. In case of damages, please, see "Damage in transit".
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non-EC customers please be aware of import customs tax and VAT. We do not care about this.
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No shipments on weekends and public holidays.
- US, UK, AU power supply may be shipped separately, drop shipment.
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Printed guide and DVD disk are NOT INCLUDED in a package anymore. Please download it from our "Downloads" page.
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RETURNS
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We accept non-reasonable returns within 7 days only from local Polish customers. Refund is made within 14 days after receiving product.
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International returns are negotiable in every particular cases.
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Buyer pays for return shipping.
COMPLAINTS
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We accept complaints within 7 days after receiving.
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Please contact us or send us email if something goes wrong with your order.
DAMAGE IN TRANSIT
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If product is damaged during delivery, please, report to us as much information as possible including the description of the outer box condition, photos of damage etc.
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After reviewing we will send spare parts if possible or replace the product. This is negotiated in every particular case.
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In case we replace a product customer pays for return delivery.